ILOILO CITY — The city government here has properly endorsed to concerned offices 36 complaints that were coursed through the Civil Service Commission (CSC) hotline 8888.
The complaints were endorsed to the Customer Care Center (CCC) that was established by the city government prior the Department of Interior and Local Government (DILG) issued Memorandum Circular 2017-109 to institutionalize an action team to respond to all 8888 complaints.
“All were properly endorsed; 90 percent have been acted upon although does not necessarily mean that they are altogether solved,” said Eireen Manikan, CCC executive director, on Wednesday.
She added that complaints are endorsed within the day or the next day to the necessary departments.
She cited that others need appropriation so it would be difficult to have them addressed right away.
Manikan said that the customer center has provided a “significant bridge to the public and the city government.
“Through here they can understand the processes more,” she added.
Among the issues raised were garbage and drainage and slow processing of documents.
Meanwhile, the CCC, which originally was meant to respond to issues raised by the public directed to city hall employees or the local government, received 98 local complaints this year, or an average of two concerns a day.
Most of the issues included drainage, garbage, stray dogs, and the most recent was noise pollution. These were done through phone calls, and walk-in.
With the success of the program, Manikan said they hoped to “have a more active social media presence” next year as well as “align with the good governance points of the mayor.” (Perla Lena/PNA)
