By Katrina Gracia Consebido
A total of 466 female cops of the National Capital Region Police Office (NCRPO) were deployed on Tuesday, March 28, to serve as customer relations officers (CROs) of the Philippine National Police’s Quality Service Lane (QSL).
The officers underwent a two-day seminar to equip them with the right mindset, attitude, skills, abilities, morals, and in-depth knowledge on customer relations.
“Gamitin ninyo ang inyong mga natutunan at ibigay sa taumbayan ang serbisyong nararapat para sa kanila dahil marami pa tayong programa at proyekto para sa kapakanan ng ating mga kababayan at pagpapanatili ng kaayusan at katahimikan sa Metro Manila, NCRPO Regional Director MGen. Edgar Alan Okubo said.
The CROs will be assigned at QSL desks in all NCRPO stations to address public demand on the delivery of police services, as well as to serve as the first point of contact for all citizens that need police assistance.
Okubo said the NCRPO will step up its revitalized Pulis sa Barangay programs to ensure the safety of the community, increase police visibility, and undertake real-time police response feedback.
“Align with our intention to weed out rogue police officers among our ranks and to recognize those good police officers, we will come up with faster, more reliable, and more responsive system to get from the community both positive and negative feedbacks,” he said.
“We will generate more real time feedback toward our vision of well-disciplined, accommodating, and well-mannered NCRPO police,” he continued. -ag