By Alec Go
The Quezon City (QC) government has enhanced its QCitizen Helpline 122 by integrating its emergency hotline with its complaint center.
In a news release, QC said the 24/7 hotline will now cater to the public’s complaints and feedback, together with its email helpdesk@quezoncity.gov.ph.
“We hope that through our reinforced Helpline 122, we can encourage QCitizen’s to participate and air their concerns on the affairs of the city for us to improve and provide a value-added public service to them and to those who visit, transact, and do business in our city,” Mayor Joy Belmonte said.
The hotline and email will also entertain reports of inefficient and corrupt practices in QC, on top of requests for emergency assistance and violence reports.
According to the local government, the hotline has two-way radio communications to all service units and has direct lines with the Quezon City Police District (QCPD) and Bureau of Fire Protection for the three-minute response time policy.
It said it also has a new ticketing system to ensure that all complaints and requests are endorsed to concerned offices. – gb
