DAGUPAN CITY — The Social Security System (SSS) reopened Monday its processing center extension office here to better serve its members.
“On the back of our branch expansion efforts, the creation of an extension office to decongest our Tarlac processing center will help reduce the turnaround time in handling SSS transactions,” said SSS President and Chief Executive Officer Emmanuel Dooc, who led the center’s blessing and inauguration.
The new SSS facility receives and processes the sickness, maternity, employees’ compensation medical claim reimbursement, disability, retirement, and death claims.
“As we bring SSS services closer to our members, we also want to ensure that benefits and privileges are given immediately to the rightful members and beneficiaries. Rest assured that SSS will provide quality service for the benefit of transacting members and employers here in Pangasinan,” Dooc added.
SSS Commissioner Gonzalo Duque said it was in 2010 when the SSS processing center was transferred and was centralized at the Tarlac processing facility.
“We received a lot of complains dahil pupunta pa raw sila sa (because they have still to get to) Tarlac. I worked it out na maibalik dito (it will be reopened here), the SSS president, through the Board, approved it,” Duque said.
“Dati sa (before in) Tarlac, they said processing time is six days but reports reaching us says it took one month. But with the processing center opened here, at most, it will take three days to process claims,” he said.
Duque said the SSS Dagupan processing center started operating and transacting business last Sept. 24.
About PHP14 million benefits/claims have so far been processed and released, he added. (Liwayway Yparraguirre/PNA)
