By Gabriela Baron
The Mactan-Cebu International Airport (MCIA) became the first airport in the Philippines to get the nod of the Airports Council International (ACI).
MCIA received the Airport Customer Experience Accreditation for Airport Service Quality from ACI.
“This accomplishment reflects our commitment to raising the bar and setting new standards for customer service and satisfaction in the airport sector,” MCIAA General Manager and CEO Julius Neri Jr. said.
“Being the first airport in the Philippines to receive the Airport Customer Experience accreditation fill us with great pride but it also humbles us to continuously strive for excellence,” Neri said.
ACI, a global body representing the world’s airports and the airports’ interests, grants the Airport Customer Experience accreditation, recognizing airports that consistently exhibit exceptional performance in delivering top-notch customer experience management and practices.
In 2021, MCIA also received the Airport Health Accreditation from ACI which recognizes its efforts in ensuring the health and safety of its passengers and airport staff through the implementation of health and safety industry best practices.
MCIA is the country’s second largest airport, serving over 11 million foreign and local passengers each year. -ag
