The Presidential Complaints and Action Office (PCAO) is now the Presidential Action Center (PACe), Malacañang announced Friday, Feb. 10.
It was renamed through an Executive Order (EO) No. 15 that was signed by Executive Secretary Lucas Bersamin on Feb. 8.
PCAO was established through EO No. 442 in the Office of the President as the command center and liaison unit for public requests for assistance and complaints.
EO 15 states that EO 447 renamed PCAO as PACe, and EO 9 renamed it as the Presidential Complaint Center (PCC) and placed it under the direct control and supervision of the Strategic Action and Response (STAR) Office under the Office of the Cabinet Secretary (OCS).
However, “EO No. 9 transferred the control and supervision of the STAR Office to the OCS to the Office of the Executive Secretary.”
“Whereas, in addition to coordination and liaison work, the nature and scope of the work of the PCC also includes providing public assistance and social services such as addressing complaints against government processes and various requests for assistance… there is a need to rename the PCC to ensure that its name is consistent with the nature and scope of its work,” EO No. 15 read. – KC-ag
