ANGELES CITY, Pampanga — The city government on Thursday launched the e-Cedula kiosk as part of its continuing efforts to provide faster and more convenient services for the residents here.
City Mayor Edgardo D. Pamintuan led the formal launching of the kiosk located at the Taxpayers’ Lounge at the ground floor of the City Hall building here.
City treasurer Juliet Quinsaat said the e-Cedula is a system developed by the City Treasurer’s Office (CTO).
“The kiosks serve as tools to provide easier process in applying and securing the Community Tax Certificate (CTC) or ‘cedula’. They also serve as dispenser of priority numbers for other services offered by the CTO, like payment of real property taxes, business permits and traffic violation fines and penalties,” Quinsaat said.
A total of four machines was assembled and programmed by the CTO personnel. Each is installed with a simple and modern program that is user-friendly and also provides ease of navigation.
The kiosk is equipped with the latest computer hardware that provides quick response and diminishes the processing time.
A step-by-step procedure is also posted beside the machines to assist those who will use them.
“This is really a good innovation and I would like to congratulate city treasurer Juliet Quinsaat for coming up with this. It’s actually the first in Luzon and I hope other big cities and towns will follow soon,” Pamintuan said.
“Because of these innovations, the dedication and hard work of our people and the reforms we put in place to improve our tax collection and revenue generation, we are able to increase our budget to almost PHP2 billion now, which would translate into more infrastructure projects, better social services, and more benefits for our people,” he said.
“We have been taking our initial steps towards making Angeles a smart city and we are getting there. We have to adapt to the modern trends and technologies to provide prompt government service,” he added.
Using the e-Cedula kiosk, the taxpayer will only need to fill-up the application form, click “Submit”, and then wait for the priority number to come out. The priority number will determine which cashier window to proceed to and the amount to be paid.
After payment, the taxpayer will be issued a computer print-out of the CTC. There will be no more queuing to manually write an application form, submit it to the cashier who will repeat the process of re-writing or encoding the information of the taxpayer.
On a normal day, the whole process takes less than five minutes to be completed.
Aside from the CTC application, other services are also available in the kiosk such as traffic citation fees, business permit assessments, and license and fees payment.
Pamintuan said that the kiosk will have additional features in the future for real property tax (RPT) payment and RPT computation and verification. (Marna Dagumboy Del Rosario/PNA)