Department of Trade and Industry (DTI) Secretary Ramon Lopez issued a warning to the courier service company, J&T Express.
DTI Sec. Lopez stated that the company needs to take responsibility for the defective products caused by their poor handling. The damaged goods must be replaced or refunded by J&T express.
President Rodrigo R. Duterte earlier ordered the National Bureau of Investigation (NBI) to probe into the matter. He also warned the said company that he will shut it down if found guilty.
J&T Express apologized to its customers and promised to take responsibility for the incident because they value their customers. – Reported from Cleizl Pardilla
